The first fully customizable pharmacy software

The AI-native PMS for specialty pharmacy.

CareLink is an all-in-one platform that automates data entry, phone calls, accredation, reimbursements, adherence reporting, BV, PA and fulfillment. Replace your existing PMS and fragmented bolt ons.

CareLink product screenshot
Features

Everything your pharmacy needs

The only AI-native pharmacy management system. Get everything you need for connected care in one seamless platform.

End-to-End Prescription Workflow Automation

Core PMS + Fax Intelligence + AI Work Queue

End-to-End Prescription Workflow Automation

Utilization Management Support & Optimization

The revenue protection pillar. From building the PA package to accruing 340B inventory and selecting the highest reimbursement NDC.

Utilization Management Support

AI Automation Features Built In CareLink's Core

Your team of virtual AI technicians actively working in one place.

AI Automation Features Built In

Compliance Infrastructure That Runs Itself

URAC + PCAP + 340B + Manufacturer Reporting + Audit Defense

Compliance Infrastructure That Runs Itself
Modular building blocks

Customize your own PMS.

CareLink is modular by design, so your team can customize the platform around your operations. Our fluid workflow layer also learns from your pharmacists over time, helping each queue, handoff, and automation adapt to how your pharmacy actually works.

Core Pharmacy Management Software

Built for specialty pharmacy. Manage patients, process prescriptions, and run the full Rx lifecycle in one native workspace. CareLink auto-triages every incoming prescription, extracts NCPDP data, matches to the correct patient, and routes work automatically. Role-based dashboards mean your team only sees what's relevant to their work. Every workflow is configurable at the decision level. Cloud-native infrastructure, no in-house servers required.

Made by pharmacists, for pharmacists.

White glove service

Support from people who have worked behind the counter.

CareLink comes with hands on implementation and ongoing support from a pharmacist led team, so your workflows stay fast, compliant, and aligned to how your pharmacy actually runs.

Pharmacies using CareLink receive:

  • White glove migration support and a 1 hour SLA
  • Monthly customization service credits for workflow changes and feature requests
  • Custom report generation tailored to your pharmacy operations
Integrations

Bring in rich data and integrations from your existing workflow into CareLink

So your data stays in sync without manual cleanup or reconciliation

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Security

CareLink is secure and compliant

SOC 2 Type 2 Certified

Ongoing compliance with SOC 2's rigorous reporting standards for safeguarding data security and privacy.

HIPAA Compliant

Fully compliant with HIPAA to ensure patient data privacy and protection.

URAC AI Accreditation

CareLink is the first pharmacy software to undergo URAC AI accreditation.

GDPR Compliant

Fully compliant with GDPR for safe and secure data use.

SSL Secure

Encrypted and secure connections are always used for safe data transmission.

AES 256 At Rest

Your data is secured at rest and in transit, ensuring full protection against unauthorized access.

FAQ

We typically spend two to four weeks in onboarding, working side by side with your team to document and align on your pharmacy workflows before launch. The production cutover itself is completed in a single day.

CareLink replaces your PMS, POS, scheduling, IVR, e-signatures, prior auth platforms, payments, inventory operations, and reporting in one system.

Yes. CareLink supports a staged approach with integrations so you can keep parts of your stack live while you transition.

No. CareLink is a flat monthly fee based on your script volume, so your costs are predictable.

CareLink includes role based access control, audit logs with export, retention settings, and patient data export workflows to support privacy and compliance requirements.

Upgrade your pharmacy.

Stop paying extra for patchwork infrastructure. Consolidate your stack, automate manual work, and run an efficient pharmacy with CareLink.